Return And Refund Policy

At TrueRefurb, our goal is to deliver high-quality refurbished smartphones backed by transparency and trust. Please read the following policies carefully before placing an order.

 

Refund & Return Policy

We do not offer refunds once a purchase is made. However, customer satisfaction and product quality are extremely important to us.

We Offer Returns Only If:

  • The product delivered is damaged, defective, or not working upon arrival.

  • The request for return is raised within 7 days of delivery.

  • The product is in the same condition as delivered, with original packaging and accessories.

Return Process:

  1. Our support team will verify the issue and, if valid, initiate a return pickup.

  2. Once the product is received and inspected, we’ll process an exchange or provide store credit if applicable

 

No returns or exchanges will be accepted for:

  • Buyer’s remorse or change of mind.

  • Any product damaged after delivery due to misuse or mishandling.

Cancellation Policy

Orders once placed cannot be cancelled after processing or dispatch.

  • You may cancel your order within 2 hours of placing it, provided it has not been processed.

  • Once the product is packed or shipped, no cancellation is allowed.

 

Terms & Conditions

By using truerefurb.com, you agree to abide by the following terms and conditions:

  1. Product Condition: All products sold are refurbished, tested, and certified by professionals. Cosmetic conditions may vary but functionality is guaranteed.

  2. Warranty: Product warrnty covered depends on their product category and varry under 7 days to 1 year

  3. Pricing: All prices are inclusive of taxes unless mentioned otherwise. We reserve the right to change prices without prior notice.

  4. Shipping: Orders are shipped within 1–3 business days and tracking details are shared via email/SMS.

  5. Liability: We are not liable for any indirect or consequential damages caused by product use. Users must handle devices responsibly.

  6. User Conduct: You agree not to misuse the site, engage in fraudulent activity, or attempt to disrupt our services.

  7. Intellectual Property: All content, logos, visuals, and assets on this website are property of TrueRefurb and may not be used without permission.

  8. Governing Law: These policies are governed by Indian law. All disputes are subject to the jurisdiction of Kolkata, West Bengal.

Your trust matters.
We are committed to offering a seamless experience with full transparency. For any queries  visit our Help Center.