Refund & Cancellation Policy

At True Refurb Technologies Pvt. Ltd. (“True Refurb”, “we”, “us”, “our”), customer satisfaction is our top priority.
We aim to provide the best refurbished devices and services while maintaining full transparency in our refund and cancellation process.

1. Order Cancellation

Before Shipping

Orders can be cancelled within 24 hours of placement or before the device is shipped.
To cancel, please email nassgreentechsolution@gmail.com or call +91-8296921925 with your order ID.
If payment was made online, the full amount will be refunded to your original payment method within 5–7 business days.

After Shipping

Once the product is shipped, cancellations will not be accepted.
However, you may still request a return or replacement after delivery (see Section 3).

2. Returns Eligibility

We accept returns if:

The product is defective, damaged, or not as described.
You initiate a return request within 7 days of delivery.
The product is in its original condition, with all accessories, box, and invoice.

Non-Returnable Items

Devices damaged due to misuse, unauthorized repairs, or accidents.
Products with missing accessories, altered IMEI/serial numbers, or tampered warranty seals.
Items purchased during flash sales or clearance may not be eligible for return unless defective.

3. Return & Refund Process

Raise a Request
- Email nassgreentechsolution@gmail.com with your order ID, reason for return, and clear photos/videos of the issue.
Quality Check
- Once we receive your request, our support team will verify the issue and schedule a reverse pickup if approved.
Inspection
- After we receive the returned item, our technicians will inspect the product.
Refund/Replacement
- If approved, you’ll receive a refund or replacement within 5–10 business days after inspection.
- Refunds are credited to the original payment method or wallet balance used for purchase.

4. Refund Timeline

Payment Method	Refund Processing Time
Credit/Debit Card	5–7 business days
UPI / Net Banking	3–5 business days
Wallet / Store Credit	Instant after approval
COD Orders	Refund via bank transfer within 7–10 business days

5. Damaged or Incorrect Products

If you receive a damaged or wrong product:

Report it within 24 hours of delivery.
Provide unboxing photos/videos as proof.
We’ll arrange an exchange or full refund once validated.

6. Warranty-Related Claims

All refurbished devices come with a warranty period (typically 6 months) from the delivery date.
For warranty issues after the return window:

Raise a request at nassgreentechsolution@gmail.com with your invoice and device details.
Our service team will guide you through pickup, repair, or replacement under warranty.

7. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

Check your bank or payment account again.
Contact your bank or payment provider; processing delays are possible.
If the issue persists, email us at nassgreentechsolution@gmail.com with your transaction details — we’ll resolve it promptly.