Privacy Policy

At True Refurb, your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our services, or interact with us.

By accessing or using our platform, you agree to the practices described in this policy.

1. Who We Are

Nass Green Technologies Pvt. Ltd. (“True Refurb”, “we”, “us”, “our”) is India’s trusted platform for buying, selling, and refurbishing electronic devices responsibly.
Our mission is to make sustainable technology accessible, affordable, and secure — and that includes how we handle your data.

2. Information We Collect

We collect information to provide a smooth, personalized, and secure experience.

a. Information You Provide:

Name, email, phone number, and address when you register or place an order.
Payment details (processed securely through trusted payment gateways).
Device details when you sell or trade-in a product.
Support queries, reviews, or feedback messages.

b. Information We Collect Automatically:

Device and browser information.
Cookies, IP address, and location data.
Usage patterns, clicks, and interactions on our site or app.

c. Information from Third Parties:

Payment partners, logistics providers, or marketing affiliates may share limited data to fulfill your order or improve your experience.

3. How We Use Your Information

We use your information to:

Process orders, returns, and payments securely.
Provide customer support and send service updates.
Improve our website, app, and user experience.
Send you relevant offers, promotions, and updates (you can opt out anytime).
Detect fraud, prevent misuse, and ensure platform security.
Comply with legal, regulatory, and tax obligations.

4. How We Share Your Information

We never sell your personal data.
However, we may share it with trusted partners only to serve you better:

Delivery Partners – for shipping and order tracking.
Payment Gateways – for processing secure transactions.
Service Technicians – for device inspection and refurbishment.
Marketing Partners – for sending offers (only with your consent).
Legal Authorities – when required by law or regulatory mandate.

All partners adhere to strict data protection standards.

5. Data Security

We use advanced encryption, firewalls, and multi-layer protection to keep your data safe.
Access is restricted only to authorized personnel under confidentiality agreements.
However, no online system is 100% secure — so we encourage users to maintain safe passwords and log out after every session.

6. Cookies Policy

Cookies help us personalize your browsing experience.
You can manage or disable cookies through your browser settings, but some site features may not function properly without them.

7. Your Rights

You have full control over your personal information.
You can:

Access, correct, or delete your data.
Withdraw consent for marketing communications.
Request data portability.
To exercise these rights, email us at nassgreentechsolution@gmail.com

8. Third-Party Links

Our website may contain links to third-party sites or services. We’re not responsible for their privacy practices. We encourage you to read their policies before engaging.

9. Data Retention

We retain your data only as long as necessary to fulfill our services, comply with legal obligations, or resolve disputes.

10. Children’s Privacy

True Refurb does not knowingly collect data from anyone under the age of 18. If you believe a minor has provided us information, contact us immediately at nassgreentechsolution@gmail.com .

11. Policy Updates

We may update this Privacy Policy occasionally to reflect new features, legal requirements, or feedback.
Any significant changes will be communicated via email or on this page.